Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please begin by completing our Returns form. Please note that returns will need to be sent to our return address. We will give you this address during the return request process. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about a return, please contact us through our Questions form

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items
Certain items are not eligible for return, including custom products, special orders, personalized items, prescription eyewear, final sale items, and gift cards.

Prescription eyewear is custom-made for your order, so it is not eligible for return or refund because of fit, style preference, prescription changes, or ordering the wrong item. If your prescription eyewear arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can review the issue and help make it right.

Please contact us before placing your order if you have questions about whether a specific item is eligible for return.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us with the Client Services form.